Support at hsp

Here for you, wherever you are

Support at hsp

Here for you, wherever you are.

Our
Community

Together with our customers and partners, we are strong. This means you, too, can rely on the collective intelligence of our community portal.

Our support helpline

The best solution for immediate problem-solving. Call us on 040-534369199 and we’ll be able to help you quickly and easily.

Our
Live chat

Do you have a quick query and need some advice straight away? Then get in touch via live chat and our support team will be there for you straight away!

Our email inbox

Do you have screenshots and a description of the problem to hand? If so, please send us an email and we’ll deal with your enquiry as soon as possible!

How can we help you?

The hsp support team is here to help

Whether you’re experiencing technical issues, have a query or any other concern – please get in touch. Our highly qualified support team will listen to your concerns and help you as quickly as possible. We’re available on weekdays from 8 am to 5 pm, and will get back to you as soon as possible outside of office hours.

Are you interested in training or a software installation rather than an immediate solution to a problem? Then book an appointment today!

Your hsp support team

Julian Rumkowski
Julian Rumkowski
Wolfgang Schönwaldt
Wolfgang Schönwaldt
Erich Rohland
Erich Rohland

For us, software and support go hand in hand

We do not believe in selling software licences and offering support as an afterthought. On the contrary: as a customer, you are purchasing the complete package from us. This means that you are entering into a dynamic partnership with us – including the software solution.

Our support is also made in Germany

That is why outsourcing our support is out of the question for us. The entire team is based at hsp headquarters in Hamburg and works directly alongside the software developers. This means you not only receive first-hand support, but can also rest assured that our support staff have in-depth knowledge of all our products, are fully up to date, and can pass on your feedback directly to the development team.

Many ways, one goal: prompt assistance for you

We live in the digital age. That is why we offer our customers a wide range of ways to contact our support team. Simply choose the channel you prefer.