hsp News July 2023

The July edition of hsp News will focus on three topics: explanatory videos, process chains and general topics from hsp. Customer Success Manager Samuel Königshoven will be hosting the programme.

Topic: Explanatory videos. At the start of the year, hsp ran a workshop with users. During this, there was a recurring theme in the feedback that users would like to have technical support within the software itself. How do I get started? Which components are relevant right now? Questions like these need to be answered as quickly as possible. Following in-depth discussions of various possible solutions, the hsp development team has developed a new feature: the ability to play explanatory videos within the software that are tailored to the topics currently being worked on. The first five videos have been produced and are ready to play. More and more videos will be made available gradually, and the videos can also be updated should the initial situation change.

Importing and editing standard processes

Another insight from the workshop: in day-to-day work, standard processes within a particular sector are (perceived to be) 80 % the same. The participants therefore expressed a desire for these 80 % to be pre-defined as standard right from the start of a project. The hsp development team has now made it possible to import standard processes for many sectors and professions at the start of a project. The missing data must then be added. Furthermore, the imported data must be checked to ensure it is applicable to the specific case. To facilitate both of these tasks, the hsp team has incorporated a sort of checklist.

To begin with, template processes will be created for accounts receivable processes in the healthcare sector. Other sectors and professions will follow in future, so the range of options will gradually expand. Accounts payable processes will also be added. All these importable template processes will make work easier and eliminate the need for repetitive steps. Another new feature: under the menu option „Help → Support → Start Chat“, you can contact the hsp support team directly within the software. If the chat module finds an FAQ article relating to the query, the link will appear in the chat immediately. This means that many queries are resolved straight away, without users having to wait any longer for a reply from the support team.

New content now available on hsp.community

Next up are the latest updates from the hsp.community. The web interface has been further optimised here, and performance has also been improved. In addition, hsp has introduced new E-learning courses which are now available. These include courses on data protection for both managers and staff. The course for managers is slightly more comprehensive, whilst the one for staff covers the key fundamentals. The group rate could be particularly beneficial for many law firms, especially for the staff course. There are also new courses on digital tax audits and value-added documentation. The course icons featuring a green wave indicate technical topics, whilst an orange wave indicates topics relating to the software.

With this episode of „hsp live at 11“, the studio team is taking a summer break. There will be no live broadcasts in August. The studio team will be fine-tuning the overall concept a little, putting new ideas into practice and getting back to work in September. Until then, the whole hsp team wishes you a lovely summer.